AT A GLANCE
Further your career and develop the skills and knowledge you need to update, increase or broaden your current skills and knowledge in the retail industry. If you are a people person and love providing produce advice retail might just be the career for you.
JOB PROSPECTS
- Customer Service Assistant
- Retail Supervisor
- Sales Representative
COURSE OUTCOME
- SIR30216 – Certificate III in Retail
STUDY OPTIONS
- Class
- Duration: Up to 12 Months
- Studying in a class environment is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. You will be learning in an adult environment where you will be respected and nurtured. Attend a class to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop or simulated environments.
- Courses may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
- Contact Australasian College of Technical Education to find out what classes are running near you.
- Traineeship
- Duration: Up to 24 Months
- For this course you must be employed or gaining full time or part time (Min 15 hrs per week) employment to enrol as an apprentice or trainee with Australasian College of Technical Education.
- If you are in years 10, 11 or 12 you may be able to enrol as a school-based trainee (SAT), please discuss with your schools VET Coordinator.
- Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
- Non-funded apprentices and trainees will be charged a fee for service cost as listed below.
- Speak to your employer or VET Coordinator about choosing Australasian College of Technical Education as your Supervising Registered Training Organisation (SRTO) or contact one of our friendly training consultants to discuss your training needs further.
STUDY LOCATIONS
- Milton
- Mackay
- Hervey Bay
COURSE OVERVIEW
Further your career and develop the skills and knowledge you need to update, increase or broaden your current skills and knowledge in the retail industry. If you are a people person and love providing produce advice retail might just be the career for you.
Learn how to work with diverse people, receive and handle retail stock, organise and maintain the store environment, engage the customer, selling techniques build customer relationships, deal with customer difficulties as well as identify and respond to security risks.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant
UNITS & PAYMENT OPTIONS
The successful achievement of this qualification requires you to complete all 13 Units (8 core and 5 elective units).
RETAIL316
Course Training Plan
| Unit Code | Unit Name |
|---|---|
| SIRXCEG001 | Engage the customer |
| SIRXCEG002 | Assist with customer difficulties |
| SIRXCEG003 | Build customer relationships and loyalty |
| SIRXCOM002 | Work effectively in a team |
| SIRXIND001 | Work effectively in a service environment |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXSLS001 | Sell to the retail customer |
| SIRXWHS002 | Contribute to workplace health and safety |
| SIRRINV001 | Receive and handle retail stock |
| SIRXIND002 | Organise and maintain the store environment |
| BSBWOR301 | Organise personal work priorities and development |
| CHCDIV001 | Work with diverse people |
| BSBCMM201 | Communicate in the workplace |
Available Enrolment Options
| Full fee payment of $2,310.00 | You can Enrol Online now or Contact us for more enrolment options |
| The Certificate 3 Guarantee program supports eligible individuals to complete their first post-school certificate III qualification and increase their skills to move into employment, re-enter the workforce or advance their career.It also supports Queensland’s Year 12 graduates to transition to employment by providing fee-free training in high priority qualifications. | For an overview of what the Certificate 3 Guarantee means, view the Certificate 3 Guarantee student fact sheet (PDF or DOCX)If you have any concerns speak with a representative from Australasian College of Technical Education. Or if you want to quickly check your eligibility visit the Certificate 3 Guarantee websiteThis course may be eligible for this funding. Contact us for more information$40.00 Co-Contribution Fee (Concession)$50.00 Co-Contribution Fee (Non-Concession) |
UP FRONT PAYMENT
This is the total amount you need to pay when you enrol. This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession. Any upfront fee that exceeds $1500 a payment plan will apply.
PAYMENT PLAN
If you have difficulty paying for the full cost of a course upfront or the course fee is greater than $1500, you may be eligible for a payment plan, which will be negotiated upon enrolment.
For further information relating to Australasian College of Technical Education’s fees and charges and refund policies, please visit our Policies and Procedures page.
IMPORTANT INFORMATION
ENTRY REQUIREMENTS
There are no formal entry requirements for this course.
SELECTION CRITERIA
As part of the selection criteria for this program it is highly recommended that students:
- have basic English skills (written and verbal communication).
- to study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer
- employers need to be able to provide the necessary human and physical resources to qualify for an apprentice
RESOURCES REQUIRED
It is recommended that you have access to a reliable Internet connection to access learning resources, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player.
ASSESSMENT METHODS
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at Australasian College of Technical Education, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
CREDIT TRANSFERS & PATHWAYS
CREDIT TRANSFER
Australasian College of Technical Education as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.
Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake. In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to notify Australasian College of Technical Education when you enrol.
You will need to submit your documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer via mail or email. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.
RECOGNITION OF PRIOR LEARNING (RPL)
RPL is the acknowledgement of a person’s skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or competency in a subject regardless of how and where they were attained.
This can include skills from:
- Previous study excluding courses at a VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
- Work experience (including both work that is paid and unpaid); and/or
- Life experience (for example leisure pursuits or voluntary work).
RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL isnot time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.
Students seeking RPL need to indicate this when enrolling, fee’s will apply and will be discussed upon enrolment.
STUDENT SUPPORT SERVICES
Everyone’s journey is different and sometimes you need some extra support. We’re here to help.
Throughout your training you will have access to support from our student support centre and trainers and assessors via phone, email or in person.
You will be supported in your learning in the following ways:
- Answering queries about assignment questions by phone, email or face to face;
- Explaining assessment processes;
- Arranging contact with a trainer, via telephone or visit;
- Monthly status reports keeping you up to date on your progress;
- Making appropriate arrangements for students with disabilities;
- Organising assignments to be assessed in a timely manner; and
- Advising students of their results and any further required study or assessment.
Talk to our friendly Student Support Services team – 1800 029 466 – info@acte.com.au/healthtraining.com.au or contact us online
HOW TO APPLY
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you’re ready to get started.
APPLY NOW or contact a training consultant on 1800 114 419 to get started!
Disclaimer
All information was accurate at time of publication, however Australasian College of Technical Education’s policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.