AT A GLANCE
Explore a career in information and communications technology (ICT) with this entry-level qualification. Choose a specialisation that suits your career goals and get qualified to work across a variety of ICT roles.
- Help Desk Officer
- Help Desk Assistant
- ICT Operations Support
- ICT User Support
- Technical Support
- Duration: Up to 12 Months
- Study at your own pace using our online student portal to access resources and learning materials.
- Access to our student support centre and trainers for assistance.
- Contact Australasian College of Technical Education to find out what classes are running near you.
- Duration: Up to 24 Months
- For this course you must be employed or gaining full time or part time (Min 15 hrs per week) employment to enrol as an apprentice or trainee with Australasian College of Technical Education.
- If you are in years 10, 11 or 12 you may be able to enrol as a school-based trainee (SAT), please discuss with your schools VET Coordinator.
- Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
- Non-funded apprentices and trainees will be charged a fee for service cost as listed below.
- Speak to your employer or VET Coordinator about choosing Australasian College of Technical Education as your Supervising Registered Training Organisation (SRTO) or contact one of our friendly training consultants to discuss your training needs further.
- Hervey Bay
Kick start your career in information and communications technology (ICT) with this entry-level qualification.. Get the hands-on skills for the role you want with specialised streams in applications, support, and website technologies.
According to the Australian Government’s Job Outlook service, the number of people working as ICT support technicians is expected to continue to grow very strongly over the coming years. This very large occupation is likely to see around 62,000 job openings over the next five years.
The applications stream will prepare you to work in ICT support roles updating operating systems with the latest technology fixes. You’ll develop skills to become an advanced user of Microsoft Office with a focus on Word, Excel, and Access. You’ll also learn to analyse, design, and review software applications, manipulate data, as well as develop and write code.
Choosing the support stream will give you the skills you need to work as an ICT help desk operator. You’ll discover how to care for computer hardware, provide ICT advice to clients, and provide basic system administration support.
Website technologies stream
The website technologies stream will prepare you to work as an ICT technician building and maintaining websites. You’ll learn how to use social media tools, produce images for the web, and build, review and maintain simple websites.
UNITS & PAYMENT OPTIONS
The successful achievement of this qualification requires you to complete all 17 Units (6 core, 5 Specialist and 6 elective units).
There is no mandatory requirement for work placement for this qualification. However, we do recommend some industry experience/placement would be an advantage. This would allow you to consolidate your learning and apply your knowledge and skills learnt in an actual work environment applicable to your course.
CERTIFICATE III IN INFORMATION, DIGITAL MEDIA AND TECHNOLOGY – APPLICATIONS STREAM
Course Training Plan
|Unit Code||Unit Name|
|BSBWHS304||Participate effectively in WHS communication and consultation processes|
|BSBSUS401||Implement and monitor environmentally sustainable work practices|
|BSBWOR301||Organise personal work priorities and development|
|ICTICT202||Work and communicate effectively in an ICT environment|
|ICTSAS305||Provide ICT advice to clients|
|BSBCUS301||Deliver and monitor a service to customers|
|ICTICT301||Create user documentation|
|ICTICT203||Operate application software packages|
|ICTICT305||Identify and use current industry specific technologies|
|ICTICT306||Migrate to new technology|
|ICTICT302||Install and optimise operating system software|
|ICTSAS308||Run standard diagnostic tests|
|ICTICT304||Implement system software changes|
|BSBITU313||Design and produce digital text documents|
|ICTICT409||Develop macros and templates for clients using standard products|
|ICTICT307||Customise packaged software applications for clients|
|ICTICT308||Use advanced features of computer applications|
Available Enrolment Options
CERTIFICATE III IN INFORMATION, DIGITAL MEDIA AND TECHNOLOGY – SUPPORT STREAM
CERTIFICATE III IN INFORMATION, DIGITAL MEDIA AND TECHNOLOGY – WEB STREAM
UP FRONT PAYMENT
This is the total amount you need to pay when you enrol. This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession. Any upfront fee that exceeds $1500 a payment plan will apply.
If you have difficulty paying for the full cost of a course upfront or the course fee is greater than $1500, you may be eligible for a payment plan, which will be negotiated upon enrolment.
For further information relating to Australasian College of Technical Education’s fees and charges and refund policies, please visit our Policies and Procedures page.
There are no formal entry requirements for this course.
As part of the selection criteria for this program it is highly recommended that students:
- relevant skill level equivalent of at least Certificate II; and
- a good understanding of computer basics
- successful completion of Year 10 or equivalent;
- have basic English skills (written and verbal communication).
It is recommended that you have access to a reliable Internet connection to access learning resources, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at Australasian College of Technical Education, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
CREDIT TRANSFERS & PATHWAYS
Australasian College of Technical Education as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation.
Students are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake. In order to apply for exemption/credit transfer from units completed at another training organisation, you will need to notify Australasian College of Technical Education when you enrol.
You will need to submit your documentary evidence (certified copy of Qualification/Statement of Attainment) to support your request for exemption/credit transfer via mail or email. Requests without documentary evidence will not be processed and will be returned to students. There are no fees attached to Credit Transfers.
RECOGNITION OF PRIOR LEARNING (RPL)
RPL is the acknowledgement of a person’s skills and knowledge acquired through previous training, work or life experience, which may be used to grant status or competency in a subject regardless of how and where they were attained.
This can include skills from:
- Previous study excluding courses at a VET/TAFE institution, but including courses at school or college, through adult education classes or training programs at work;
- Work experience (including both work that is paid and unpaid); and/or
- Life experience (for example leisure pursuits or voluntary work).
RPL is a form of assessment. It is used to determine whether a person has acquired, through formal or informal learning, the skills and experience consistent with the stated competency standards that comprise a qualification. RPL isnot time referenced, so there are no parameters on how or when the skills are acquired. However, the skills that have been acquired through life experience etc., must be current and must match the elements and performance criteria contained in the individual unit.
Students seeking RPL need to indicate this when enrolling, fee’s will apply and will be discussed upon enrolment.
STUDENT SUPPORT SERVICES
Everyone’s journey is different and sometimes you need some extra support. We’re here to help.
Throughout your training you will have access to support from our student support centre and trainers and assessors via phone, email or in person.
You will be supported in your learning in the following ways:
- Answering queries about assignment questions by phone, email or face to face;
- Explaining assessment processes;
- Arranging contact with a trainer, via telephone or visit;
- Monthly status reports keeping you up to date on your progress;
- Making appropriate arrangements for students with disabilities;
- Organising assignments to be assessed in a timely manner; and
- Advising students of their results and any further required study or assessment.
Talk to our friendly Student Support Services team – 1800 029 466 – email@example.com/healthtraining.com.au or contact us online
HOW TO APPLY
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you’re ready to get started.
APPLY NOW or contact a training consultant on 1800 114 419 to get started!
All information was accurate at time of publication, however Australasian College of Technical Education’s policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.