Certificate III in Business – BSB30120


Designed to deliver technical training and a broad range of and practical skills across
information, computing, office technology and finance, Certificate III in Business is the ideal choice for people looking to support the effective day-to-day function of a business in an administrative capacity.

Career Opportunities*

  • Data Entry Operator/ Records / General Clerk
  • Receptionist
  • Payroll Officer / Finance Assistant
  • Personal / Executive Assistant
  • Customer Service Representative / Advisor

* Completion of this course does not guarantee an employment outcome

Registered Training Organisation (RTO)


Qualification Pathways

Learners who are successful in completing this course may consider doing additional
training* to add to their business skills:

  • BSB40120 – Certificate IV in Business
  • BSB50120 – Diploma of Business

*Currently not being offered by ACTE.


Up to 52 weeks with approximately 1,212 hours of study (including holidays), depending on learner’s skills, knowledge, and experience

Study Mode

  • Online

RPL (Recognition of Prior Learning) Details

ACTE has an RPL process in place which is discussed in detail in the RTO’s Recognition Policy and Procedure. Please email us at enquiries@acte.com.au for any questions.

Prospective students are informed of the RPL Policy and procedures prior to enrollment in the course and through a variety of means, including:

  • Pre-enrolment interview;
  • Enrolment form;
  • Student handbook;
  • Website.

Entry Requirements

There are no pre-requisites required to enter the training program for BSB30120 Certificate III in Business. However, ACTE screens learners according to the following criteria:

  • Must be 18 years or older
  • Have sound language and literacy skills (at least Year 10 English or equivalent)
  • Have basic computer skills
  • Those who do not hold either a minimum qualification of Certificate III or above from an Australian institution, or an IELTS total band score of at least 5.5 or its equivalent, will be required to complete a Language, Literacy and Numeracy assessment (LL&N)*

*Learners who fail the LL&N assessment may still be enrolled to a course if endorsed by the trainer/assessor, and corresponding additional support strategies are in place


ACTE will provide students access to:

  • BSB30120 learning and assessment suite:
    • Learner guides for each subject
    • Assessment workbooks for each subject
    • Templates for projects and other activities
    • Simulated business resources to provide students with simulated assessment pathways
  • Additional course readings and resources recommended by trainers
  • Organisational policies and procedures relevant to:
    • Customer complaints
    • Customer service
    • Workplace diversity policies and procedures
    • Workplace documentation and resources including style guide
  • Relevant Acts, regulations, codes of practice, licensing requirements and standards
  • Guidance materials and alerts issued by the relevant WHS regulator
  • Relevant WHS data files
  • Examples of:
    • Customer complaints and feedback
    • Workplace diversity issues
    • Electronic presentations
    • Correctly formatted text documents
    • Information documents found in the workplace
  • Digital device user information
  • Challenges and situations to demonstrate the application of performance evidence
  • Documentation, information and resources on workplace environmental and resource efficiency
  • Sustainability legislation, regulations and standards
  • Work schedules and performance improvement plans
  • Business technology
  • Case studies

Students to provide access to:

  • Computer/laptop with relevant software such as, but not limited to, the following:
    • Internet access through Google Chrome
    • MS Word, PowerPoint, and Excel
    • Adobe Acrobat Reader
  • Video recording equipment (e.g. mobile phone or video recorder) to record role-play
    activities and presentations
  • At least five (5) volunteers to participate in various assessment activities including
    meetings, role-plays, and providing feedback


  • Observation during on-the-job or role-play/simulation
  • Questioning may include self-assessment, verbal answers, written questionnaires, activity modules or interview
  • Structured activities may include projects, case studies, presentations, role-play, demonstration, progressive tasks

Course Units

The BSB30120 Certificate III in Business requires a total of 13 units of competency

(6 x Core Unit and 7 x Elective Units)

Core Units

BSBCRT311                   Apply critical thinking skills in a team environment

BSBPEF201                   Support personal wellbeing in the workplace

BSBSUS211                   Participate in sustainable work practices

BSBTWK301                   Use inclusive work practices

BSBWHS311                   Assist with maintaining workplace safety

BSBXCM301                   Engage in workplace communication

Elective Units

Group A

BSBTEC201                   Use business software applications

BSBTEC202                   Use digital technologies to communicate in a work environment

BSBTEC404                   Use digital technologies to collaborate in a work environment.

Group B

BSBPMG430                   Undertake project work


BSBCMM211                   Apply communication skills

BSBPEF202                     Plan and apply time management

BSBWH211                     Contribute to the health and safety of self and others

BSB30120 Certificate III in Business (Release 1)


($1,500 up-front payment + $163.55 per month for 11 months or prior to course completion, whichever is earliest)

Before making a commitment to enroll, please visit click here for our Student Handbook and comprehensive, up-to-date information regarding course availability.

Why back your future with ACTE


"The team at ACTE know modern industry because that’s where they have come from. Our courses are carefully developed in consultation with industry stakeholders and selected for relevance in the workplace. That means that our learners are trained in areas they need and what employers are looking for".


ACTE trainers know training because they are experts in their field.

With recent industry experience, learners can be assured that ACTE trainers know the course content because they have practiced what they teach.

They’re also a helpful and approachable bunch … so there’s that, too.


With exceptional student and industry networks, ACTE shapes the delivery of course work to meet the needs of a modern learner.

That means a modern, approach to student communication and resource access so your coursework is at your fingertips and ready to go when you are.

All nationally recognised qualifications provided by ACTE are listed as such. Look for the:

Nationally Recognised Training logo to see if the course you're considering is a nationally accredited one.

Intake dates are not a restriction at ACTE.

We’ve tailored our course delivery to suit the diverse needs of the modern learner. That means you start studying when you need to.

Detail oriented? So are we. Our comprehensive Course Brochures will help you to make an informed decision about your commitment to backing your future by studying with ACTE.

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If you’re ready to take the next step of your learning journey or need to know more information before you proceed. Please contact us for a personalised approach to your enquiry.

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